The SOCO Project has reaffirmed its dedication to strengthening grievance redress mechanisms with a transformative training program held from November 26th to 28th, 2024. The event brought together grievance response teams from the Tamale, Bolgatanga, and Wa Zones, along with members of the Project Implementation Unit (PIU).
The three-day program focused on the operationalization of the Unified Case Management System (UCMS), a modern digital platform designed to enhance grievance handling, ensuring that responses are timely, inclusive, and transparent. This initiative sought to equip participants with in-depth knowledge of the UCMS platform, including:
- Navigating and Utilizing the UCMS System: Hands-on guidance on operating the system to ensure efficiency and accuracy.
- Reviewing and Adjusting the Service Level Agreement (SLA): Tailoring SLAs to align with project demands and community needs.
- Executing essential UCMS Functions: Training on critical system operations for effective case management.
- Protocols and Mitigation Actions: Understanding standard procedures to address and resolve grievances.
- Case Resolution Timelines: Establishing acceptable timeframes for addressing
The training featured an expert lineup of resource persons, including Naa Dedei Antie (Head of SWCES), Comfort Andoh (SWCES), Juliet Masamaka (SWCES), Akute Azu (SWCES System Developer) and Christian Ansre (SWCES System Developer)
The training of grievance response teams from the Tamale, Bolgatanga, and Wa Zones reflects the SOCO Project’s commitment to empowering officers with cutting-edge tools and knowledge to better serve their respective communities in responding to grievances both at the local level and national level. By enhancing the efficiency of grievance redress systems, the project aims to uphold its values of inclusivity, responsiveness, and accountability. The SOCO Project remains dedicated to continuous improvement and capacity building as it works towards sustainable development and social cohesion.
